Running a moving company can be about much more than just the goods you are actually transporting. Often times, you will find that your success or failure in the moving and storage industry is more directly related to the quality of customer service you provide. Surely, you cannot control the weather or the readiness of the location you are delivering to, but you can control how you handle every person that comes to your for a service – starting with the moving estimate you provide.
Many times, prospective movers do not understand their moving estimate. This can mean that from the time you quote the move to the time you actually submit a bill is confusing for a customer. This can also mean that you may end up with some severely unhappy customers if they misunderstand a price to be lower than the actual bill says at the end of the day. Fortunately, written moving estimates are commonplace and something your business should take advantage of. It allows you to document your quote and it also allows for your customer to see, in writing, what they should expect.
It is likely that you will have to explain what each type of estimate means, as there are a few different types, so let’s break down the basics.
• This estimate is not bound by a contract
• This is a rough estimate – predicted, but can change
• Many moving companies opt to factor in additional costs here, to keep options open
• You won’t know the true cost until moving day
Binding Not-To Exceed
• This is considered the best estimate out there
• A popular option for long-distance movers
• The moving company is bound to the price they quote and if the price is less, the cost will be lowered
• This is commonly used when the cost is uncertain
• The cost of the move cannot increase after this estimate is given
• If the movers determine the actual weight and cost is less than estimated, the customer will still pay the estimated price
The most important thing a moving company can do is be sure they understand every item that needs to be moved and then go over all of the liability issues with the client following the estimate. Answering any questions about the estimate or mover liability up front is imperative to avoid costly claims and having to contact your movers insurance agency for assistance with problematic situations.
At Wolpert Insurance, we are committed to our clients in the moving and storage industry. Whether your question is about providing moving estimates or liability during a move, we have or will attempt to find the answer for you. All you have to do is give us a call!